Makes customers mobile:
The portal solution for GO!
shipment management and tracking
The world of courier and express providers is all about premium shipping services. Every shipment not only needs to be delivered extremely quickly but also at the right time. It is important to keep an eye on all shipment-related processes. Following an invitation to tender the courier and express provider GO! EXPRESS & LOGISTICS makes a decision for AXIT AG.
The task is to develop a high-availability portal solution on shipment entry and tracking for GO!´s customers. As an enhancement to the tracking solution GO! - being one of the first providers in this segment – in cooperation with AXIT launches an application (app) for electronic shipment tracking for iPhone and iPad. Further mobile services like viewing delivery receipts (POD) as originals are added. The basis for these mobile services is provided by the logistics IT platform AX4. Up to 15,000 GO! delivery receipts are mapped electronically via AX4 every day and can be viewed, emailed or downloaded at a mouse-click.
„With AXIT we have made a decision for a specialist who has been operating a well-established platform which ensures a permanent flow of data for years. Due to the cloud technology no local installation is required and we can easily use this portal solution together with our customers.“
Dr. Markus Altmeier, Head of IT, GO! Express & Logistics
Mobile services like the ones that GO! Express & Logistics offer their customers are not only an expression of a high degree of service quality but also an instrument of customer retention
- Meanwhile more than 2,000 users use GO!´s web-based service for shipment entry and tracking. More than 5 million shipment data were handled through AX4 in 2014. Besides the customers also nearly 100 GO! stations have access to AX4.
- With the AX4 Open Tool GO!´s IT headquarters can make adaptations to the AX4 screen and quickly and easily modify existing applications. GO! stations can use their AX4 Open access to individually add and unlock accounts for new customers.
- The AX4 function has been integrated with the website GO! Order & Track (www.general-overnight.com).